Contact & referrals
Whether you are a client, a family member, a GP or a care partner, getting started is simple. Texting is the quickest way to reach us, as we are usually with clients during the day.
Text message
0415 935 284Send a text any time with your name, suburb and a sentence or two about what you need. We reply within business hours, usually the same day. 歡迎以中文發短訊。
Please note we are often unable to answer voice calls while with clients, so texting or email will always get you a faster response.
Ideal for referrals with attachments, such as discharge summaries, care plans or My Aged Care letters. We respond within one business day. 亦可以中文電郵查詢。
What to include in your message
For clients & families
- Your name and suburb
- Whether you have My Aged Care funding (it is fine if you are not sure)
- What you would like help with
- Preferred language: English, Cantonese or Mandarin
For GPs & care partners
- Client name, suburb and funding stream
- Reason for referral and any deadlines
- Relevant reports or discharge summaries by email
- Flag urgent referrals: these can be accommodated upon discussion
Response times
- Texts and emails answered within one business day
- Urgent referrals can be accommodated upon discussion
- Appointments Monday to Friday, flexible weekends
Where we visit
Prioritising Melbourne's south east, with home visits available across all of metro Melbourne.
New to My Aged Care? You can register at myagedcare.gov.au or by calling 1800 200 422. Not sure where to start? Contact us first and we will walk you through it.